If you are trying to pay the rest of your balance for the month, and it says you don’t have a balance, it may mean that the remaining balance has already been paid. If you do not see a balance on your Best Egg resident portal, please check the payments section of the portal. To review this information, please log in to the Best Egg Resident Portal at https://flexiblerent.bestegg.com and select "Payment History," from the drop-down menu to view all payments that have been made.
For any payment discrepancies pertaining to the program, please contact a Best Egg Flexible Rent Specialist at 877-593-0497. We are available Monday through Friday, 8:00 am to 8:00 pm ET. Be sure to email any documentation of the error to Flexiblerent@Bestegg.com.