If you signed up for auto pay and the payment didn’t go to your rent, there are a few reasons why that may have happened. Typically, payments are unsuccessful due to funds being unavailable at the time of the transaction.
If you connected to your bank systematically during your application and you were using Auto Pay, then Best Egg may conduct a balance check on the upfront payment prior to pulling the payment. If your bank account did not have sufficient funds to cover the upfront payment, we will send you an email confirming that you’d like to us to process your payment despite the low balance. You will then be given an option to retry payment if it is before the enrollment deadline of 3:30 pm ET on the 3rd of the month.
Auto Pay may not have triggered if your primary payment method was previously returned for a non-payment bank account or invalid bank account. In these cases, you will need to update your primary payment method within the Flexible Rent resident portal.
Lastly, if your rent bill was not provided by your property manager within the enrollment window then we will not be able pay your rent for that month and Auto Pay will not run.
If the upfront payment does not settle successfully, your Best Egg Flexible Rent account will be paused, Best Egg will reverse payment to your community, and you will need to pay your landlord directly for rent.
Best Egg is not responsible for any late fees assessed by your community.