To view your payment history, please log in to your Flexible Rent portal at https://flexiblerent.bestegg.com. You can see the status of all payments by using the drop-down and clicking "Payment History". If you do not see a payment initiated, that may indicate we did not receive a payment from you.
If a payment was never made or has been returned, you can certainly re-make it, not including the upfront payment. The upfront payment can only be made once, and it must be initiated before the enrollment window closes on the 3rd of each month at 3:30 PM ET. To make a one-time payment, please log in to your Flexible Rent portal and select "Make a Payment" from the drop-down menu.