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Frequently Asked Questions
Answers to some of the most common questions about Best Egg products.
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Best Egg Flexible Rent
Best Egg Flexible Rent
Repayment FAQs
What happens if I miss a scheduled rent payment?
What happens if I don't repay my delinquent balance?
What happens if I don't pay my balance by the end of the month?
What happens if I don't pay or can't pay?
Can I make partial rent payments?
Payment Types FAQs
Can I pay with a debit / credit card?
Can I pay by check?
Can I pay using Venmo, PayPal, Cash App or other payment providers?
Payment Schedule FAQs
How do I view my schedule?
How do I change my schedule?
How do I change the month to the current month?
Payment Status FAQs
How long will the portal take to reflect the payment I made?
What does it mean if my payment is pending?
When does my pending rent payment go away?
Account Status FAQs
How do I reactivate my Best Egg Flexible Rent account?
Why is my Best Egg Flexible Rent account inactive?
How do I cancel my Best Egg Flexible Rent account?
How do I pause my Best Egg Flexible Rent account?
Auto Pay FAQs
I signed up for auto pay; why didn’t the payment go to my rent?
Will you still take the remainder through auto pay, if my account is closed?
How do I opt-in or opt-out of Auto pay?
Why did my auto payment not come out?
SCRA FAQs
How do I request SCRA benefits from Best Egg Flexible Rent?
What benefits will someone receive on their Best Egg Flexible Rent account?
Who is eligible for SCRA benefits with Best Egg Flexible Rent?
What is the Servicemembers Civil Relief Act (SCRA) with Best Egg Flexible Rent?
Partnership, Property Management, and Landlord FAQs
Will my landlord know my rent was paid by Best Egg?
How does the partnership with my community work?
Do you have a relationship with my property manager?
What do I do if my property management company changes?
What do I do if I have moved?
Eligibility FAQs
Who can use Best Egg Flexible Rent?
What are the requirements / eligibility criteria for Best Egg Flexible Rent?
Can I still qualify for Flexible Rent if my income is sporadic, in variable amounts and usually in cash?
Why am I not eligible for Best Egg Flexible Rent?
Application FAQs
How do I refresh my Best Egg Flexible Rent application?
Where do I go in my rent payment portal to apply?
What happened to my Best Egg Flexible Rent application?
How do I sign up for Best Egg Flexible Rent?
What is a cooling period?
Why doesn’t the employee discount I receive for working at the community, reflect on my application?
See all 8 articles
Fees & Interest FAQs
What is the origination fee for Best Egg Flexible Rent?
Is there interest for Best Egg Flexible Rent?
Do you charge late fees?
How much does Best Egg Flexible Rent cost?
Why am I charged interest on my Best Egg Flexible Rent account?
Payment FAQs
How do I do a stop payment?
How do I input payment information manually?
Why couldn’t you process my payment?
How do I view payment history?
How do I make a rent payment?
Can I change my upfront payment?
See all 18 articles
Dispute FAQs
How can I dispute Best Egg Flexible Rent errors I found on my credit report?
What detail should I include in my dispute?
How can I dispute inaccuracies and errors on my credit report?
Credit Bureau and Credit Reporting FAQs
What’s the difference between a credit lock and a credit freeze?
If I am on a payment plan, will my account still charge-off?
How does a payment program impact my credit?
How does a charge off report on the bureaus?
Why does my Best Egg account show as closed, instead of Paid in full?
Why did my balance increase on my bureau?
See all 20 articles
Deactivated Payment FAQs
What happens if I try to make a payment, but my primary payment method is deactivated?
How will I be notified if my payment method is invalid?
Can I re-enter the same account information on the portal?
Why doesn’t the email I received contain the reason my payment failed?
What reasons could trigger my payment method to be deactivated?
Can I try using a payment method again if it’s been deactivated?
Frequently Asked Questions
What is Flexible Rent Auto Pay?
Why should I use Best Egg Flexible Rent?
How does Best Egg's Flexible Rent program work?
What is Best Egg Flexible Rent?
What are you doing with my bank information?
What amount of my rent is borrowed?
See all 9 articles
Manage My Account
How do I connect to my bank?
My rent was paid and now, why does it show it’s not?
I’m trying to pay the rest of my balance for the month, why does it say I don’t have a balance?
I was told that this month would be paid by Best Egg, why did I receive a late letter?
How long will it take my credit to post?
Why is my Best Egg Flexible Rent account delinquent?
See all 12 articles