If the app isn't launching after you download it, there could be several reasons for the issue. Here are some common ones and possible solutions:
1. Incomplete or Corrupted Download
Solution: Try deleting and re-installing the app. Ensure the download is complete before attempting to open the app.
2. Incompatible Device or Operating System
Solution: Check the app’s requirements. Make sure your device's operating system version (iOS/Android) is compatible with the app. Sometimes an app may not work if your device doesn’t meet the minimum requirements.
3. Low Storage Space
Solution: If your device is running low on storage, apps may not open. Check your device's storage and free up space if necessary.
4. App Permissions
Solution: Make sure that the app has the necessary permissions (e.g., storage, camera, location) to function properly. Go to your device’s settings and ensure the app has appropriate permissions enabled.
5. App Conflict or Bugs
Solution: Try restarting your device and then opening the app again. This can often resolve minor conflicts or bugs.
6. Outdated App Version
Solution: Ensure you have the latest version of the app. Visit the app store to check for updates and install them if available.
7. Operating System Issues
Solution: Sometimes, the operating system can have issues with newly installed apps. Make sure your OS is up to date and try restarting your device.
8. App Crashes or Freezes
Solution: If the app opens but crashes immediately, it might be an app-specific issue. In this case, please call us for assistance @ 855-282-6353 Monday-Thursday 8am to 10pm, Friday 8am to 8pm, and Saturday 9am to 6pm ET.
9. App’s Server Problems
Solution: The issue might be on the app’s end. In this case, please call us for assistance @ 855-282-6353 Monday-Thursday 8am to 10pm, Friday 8am to 8pm, and Saturday 9am to 6pm ET.
10. App Installation Errors (Android)
Solution: If you're on Android, try clearing the cache and data of the Google Play Store and Google Play Services, then attempt to reinstall the app.
If none of these solutions resolve the problem, please call us for assistance @ 855-282-6353 Monday-Thursday 8am to 10pm, Friday 8am to 8pm, and Saturday 9am to 6pm ET.