Frequently Asked Questions
How can I check the status of my Direct Pay payments?
What if I entered incorrect information for my Direct Pay payments?
My Direct Payment overpaid my credit card, what happens now?
How many Direct Pay payments can I set up?
How long does it take to pay off my accounts using Direct Pay?
How will my Direct Pay payments be sent?
Refinance FAQs
Refer a Friend FAQs
Looking to sell or refinance your home?
Community States FAQ
Secured Loan FAQ
Can I lower my APR?
How can I toggle between my loans?
What happens after I pay my loan off?
What should I expect once my loan is approved?
How do I log in and manage my personal loan account?
When does funding of my loan occur?
How will I know my first due date?
How can I pay back my loan?
What is an origination fee?
What is a TILA?
What does it mean to be pre-approved for a personal loan?
Can I set up bi-weekly payments for my loan?
I overpaid my loan; how do I request a refund?
What if my loan payment hasn’t posted?
How can I view my payment history?
Can I get another loan or refinance my current loan?
Payment Pathways FAQ
Card Rewards - How to Redeem
Cash Back Rewards
How do I log in and manage my credit card account?
What kind of Visa benefits do I get with my card?
How do I view my credit card account activity?
How do I activate my card?
What if my card payment hasn’t posted?
Is my information safe?
How do I improve my credit score?
What is Money Manager?
What is Best Egg Financial Health?
Soft Vs. Hard Inquiries
How can I improve my financial health?
What documents are required for a Best Egg Vehicle Equity Loan?
What vehicles can I secure my Best Egg Vehicle Equity Loan with?
What is a free and clear + clean ownership title?
What vehicles can I refinance my auto loan with?
What documentation is required to refinance my auto loan?
What should I expect once my vehicle equity loan is approved?
Providing Documents to Best Egg for a Vehicle Equity Loan
What happens if I miss a scheduled rent payment?
How do I view my schedule?
How do I change my schedule?
How long will the portal take to reflect the payment I made?
I signed up for auto pay; why didn’t the payment go to my rent?
Will you still take the remainder through auto pay, if my account is closed?
How do I opt-in or opt-out of Auto pay?
Will my landlord know my rent was paid by Best Egg?
Who can use Best Egg Flexible Rent?
What are the requirements / eligibility criteria for Best Egg Flexible Rent?
How do I refresh my Best Egg Flexible Rent application?
Where do I go in my rent payment portal to apply?
What happened to my Best Egg Flexible Rent application?
How do I sign up for Best Egg Flexible Rent?
What is the origination fee for Best Egg Flexible Rent?
How do I do a stop payment?
How do I input payment information manually?
Why couldn’t you process my payment?
How do I view payment history?
How do I make a rent payment?
Can I change my upfront payment?
How can I dispute Best Egg Flexible Rent errors I found on my credit report?
What’s the difference between a credit lock and a credit freeze?
What is Flexible Rent Auto Pay?
Why should I use Best Egg Flexible Rent?
How does Best Egg's Flexible Rent program work?
What is Best Egg Flexible Rent?
How do I connect to my bank?
My rent was paid and now, why does it show it’s not?
I’m trying to pay the rest of my balance for the month, why does it say I don’t have a balance?
I was told that this month would be paid by Best Egg, why did I receive a late letter?