If your payment hasn’t posted, the first thing to check is if your payment was mailed to the correct address:
Card:
Best Egg Credit Card
PO Box 70164
Philadelphia, PA 19176-0164
Card Overnight:
Wells Fargo Lockbox
Best Egg Credit Card
Attn: Box: #70164
400 White Clay Center Drive
Newark, DE 19711
If the answer is no, you may want to contact your bank because the address was incorrect and may not reach us.
If yes,
- Has it been more than 10 business days?
If yes,
- Have you contacted your bank?
If yes,
- Has the check been cashed?
If yes,
- Please send us a copy of the front and back of your check to
Card-Back-Office-Servicing@bestegg.com
Once we receive the required information, we’ll open a missing payment investigation. After everything has been verified and it’s determined we’ve received the funds, we’ll process a credit to your account for the payment.
Please be advised if the payment was mailed to an incorrect address, it may not reach us.
If your check or money order is not made payable to Best Egg, or is sent to an incorrect address, there may be a delay in applying your payment to your account. Also, if you have multiple products with us, a separate check or money order must be submitted for each account for which you want to make a payment. Please include your corresponding account number in the memo line of each check or money order. We accept checks, cashier's checks, and money orders. Please allow 7-10 business days for your payment to reach us.