If you can’t access your online account, there may a few reasons:
1. Your loan was just approved.
- It may take up to 3 business days for your account to become accessible online. Once your loan is funded, you'll receive a confirmation email and will be able to log in to your Best Egg account.
Solution: Wait 3 business days and try again.
🔐 2. Incorrect login credentials
- The user may be entering the wrong email, username, or password.
- They may also be using a different email than the one used to apply.
Solution: Use the “Forgot username” or “Forgot password” option on the login page to reset credentials. Confirm all the information provided, is the same information we have on file.
📫 2. Locked or inactive account
- Too many failed login attempts may trigger a temporary lock.
- Inactive accounts (e.g., if the loan is fully paid off or closed for an extended period).
Solution: Call Best Egg customer service to confirm the status of the account, and make sure everything is okay.
🔒 3. Authentication issues
- Trouble receiving the verification code.
- Code expired or entered incorrectly.
Solution: Call Best Egg customer service and make sure everything is okay. Protect your account: When resetting your login, never share your verification code.
🌐 4. Browser or device issues
- Outdated browser or incompatible device may cause login failures.
- Cached credentials or cookies may interfere with login.
Solution: Clear browser cache or try a different browser or device.
🛠 5. Technical/system maintenance
- The website may be undergoing maintenance or experiencing outages.
Solution: Try again later or contact customer service for updates.
If you need to contact customer service after troubleshooting, give us a call at 855-282-6353.
- Monday–Thursday from 8:00 am–10:00 pm
- Friday from 8:00 am–8:00 pm
- Saturday from 9:00 am-6:00 pm ET