Payments: Troubleshooting
When Things Go Wrong: Posting, Refunds, Errors
- I overpaid my loan; how do I request a refund?
- What if my loan payment hasn’t posted?
- What happens if I overpay my balance?
- What should I do if I can't make my payment?
- What happens if I overpay?
- What if I didn’t authorize a payment?
- How do I retry my payment?
- I made a payment online. Why was I charged again?
- Why isn’t my payment going towards my principal balance?
- What if I'm unable to make a payment?